本篇論文目錄導航：

【題目】河北省公共文化服務供給績效評估探究
【第一章】公共文化服務供給績效優化分析引言
【第二章】公共文化服務相關概念界定和理論基礎
【第三章】政府提供公共文化服務的績效評價指標體系建構
【第四章】公共文化服務供給績效評價方法
【5.1 5.2】河北省公共文化服務供給與需求分析
【5.3】河北省公共文化服務供給績效評價結果分析
【第六章】改善河北省公共文化服務供給績效的對策
【結論/參考文獻】河北公共文化服務供給方式改進研究結論與參考文獻



摘 要

隨著經濟的發展和居民收入水平的提高，河北省居民的精神文化消費需求日益增長，對文化消費條件尤其是公共文化消費條件的要求也日益提高。創造更好的公共文化消費條件成為政府和社會關注的焦點。近年來，河北省政府加大了公共文化基礎設施及相關服務的投入和供給。公共文化服務在滿足人們基本文化需求以及培育更高層次的文化需求方面起到了不可替代的作用，但是，公共文化服務供給不能滿足需求的問題依然嚴重。

為了更好地實現公共文化服務供給與需求的有效對接，擴大和引導居民的文化消費需求，助推經濟發展和結構轉型，有必要對河北省公共文化服務供給績效評價進行研究，以發現其中所存在的問題，找到改進公共文化服務供給績效的對策。

本文首先根據公共物品最優提供理論、“政府失靈”理論、新公共管理理論和新公共服務理論，構建了研究的理論基礎，然后通過分析評價的價值取向、內容、基本維度以及選取指標時應遵循的基本原則構建了公共文化服務供給績效評價指標體系，接著在確定指標的標準值、評分方法和各類指標權重的基礎上，采用綜合評分法建立了評價模型。利用模型重點對河北省公共文化服務供給績效進行分析，從政府投入、運作機制和發展規模的角度考察公共文化服務的供給狀況，從公共文化需求偏好和公共文化服務滿意度的角度考察居民公共文化服務需求，綜合得到公共文化服務供給績效水平以及供給低效的原因。研究發現：

（1）公共文化服務供給方面，政府投入和發展規模呈增長趨勢，但仍處于低水平，運行機制不完善，各地區公共文化服務供給水平不均衡。

（2）公共文化服務需求方面，居民文化支出水平低，休閑性與娛樂性的公共文化需求偏多；城鄉公共文化需求差異較大，呈現多層次、多樣化的趨勢；居民參與公共文化服務的熱情很高，但是表達需求的意識較差；公共文化設施的利用水平和公共文化活動參與率較低，各市參與水平差距較大；居民對公共文化服務的豐富性、質量和便利性的滿意度普遍不高，對整體狀況的滿意度也較低。

（3）無論利用公共文化服務的客觀評價指標還是主觀評價指標進行分析，公共文化服務供給績效水平都較低，各地區差距也較大，主要有五方面原因：一是公共文化服務供給水平低，不能滿足居民的基本文化需求；二是公共文化服務民間力量缺失，供給主體單一化；三是公共文化服務供給中監督和激勵機制缺失，極度偏好可觀測的指標；四是居民文化需求不足、偏向低層次，還尚需培育；五是缺乏完善的公共文化服務供需對接機制。

筆者建議，改善公共文化服務供給績效必須多管齊下，采取多種措施，應主要從保障公共文化服務供給、關注與提升公共文化需求以及構筑科學完善的績效評價體系這三個方面入手，包括建立公共文化財政支持制度、形成多方聯動的公共文化供給機制、加強公共文化機構人員隊伍建設、培育和引導較高層次的公共文化需求、關注公共文化需求提高有效供給率、增強公共文化需求表達的作用、構建多元評估主體和全面綜合評價績效。

本文的創新之處在于：?同時利用硬性指標和軟性指標實證分析與評價公共文化服務供給績效，更能接近實際情況，也更具說服力；?指標評價標準值盡量采用國家級或省級文件中的規定，具有權威性和科學性，對于文件中沒有規定的指標標準值或計劃值，采用縱向比較和橫向比較相結合的方法確定，起到獎優罰劣的作用。

關鍵詞：文化消費條件 公共文化服務 績效 供需對接

Abstract

With the development of economy and the improvement of people's income, culturalconsumption demand of the residents in Hebei Province is growing, the demand of thecultural consumption condition especially public cultural consumption condition also isincreasing day by day. Creating better public cultural consumption conditions has become thefocus of government and society. In recent years, the Hebei provincial government increasedinvestment and supply of public cultural infrastructure and related services. Public culturalservices plays an irreplaceable role in meeting the basic cultural demand and cultivatinghigher level demand, however, the problem that public cultural services supply cannot meetdemand is still severe.In order torealize the effective docking of public cultural service supplyand demand, expand and guide the residents' culture consumption demand and boosteconomic development and structural transformation, it is necessary to study the performanceof the public cultural services supplyin Hebei Province, discover the problems existing in thesupply process, find countermeasures to improve the performance of public cultural servicessupply.

The paper builds the theoretical basis of this article on the basis of the optimal providepublic goods theory, the “government failure” theory, new public management theory and newpublic service theory firstly.And then through the analysis of the value orientation, content,basic dimensions for the evaluation and the basic principle that selecting indicators shouldfollow, construct the performance evaluation system for the public cultural services supply;then establish the evaluation model by comprehensive evaluation method on the basis ofdetermining the standard values of indicators, scoring method and all kinds of indexweight.The article focus on the analysis for the performance of public cultural services supplyin Hebei Province by model, analyses the supply of public cultural services from theperspective of the government investment, operation mechanism and development scale,analyzes public cultural service requirements of residents from two angles-public culturaldemand preferences and public cultural services satisfaction , further synthesize theperformance level of public cultural services supply, and the reason for the inefficientsupply.The study finds that:

（1）In the aspect of public cultural services supply, government spending and scale ofdevelopment are on the rise , but still at a low level, operation mechanism is not perfect, levelof public cultural services supply is imbalance among regions.

（2）In the aspect of public cultural services demand, residents' cultural spending level islow, leisurely and recreational demand of public culture is more, the difference of urban andrural public cultural demand are larger, public cultural demand presents the tendency ofmultilevel and diversification. Residents have very high enthusiasm to participate publiccultural service, but their consciousness of expressing cultural demand is poor, the utilizationlevel of public cultural facilities and the participation rate of public cultural activity is low, thegap of participation level between cities isbig. Residents satisfaction for the abundance ,quality and convenience of public cultural services generally is not high, satisfaction for theoverall situation of is low.

（3）Whether use objective evaluation indicators and subjective evaluationindicators ofpublic cultural services to analyze,the performance level of public cultural services supply arelow and the regional difference is also bigger, there are mainly five reasons: to begin with,level of public cultural services supply is low, can't meet the basic cultural demand ofresidents; secondly, lack of public cultural services folk strength, supply subject simplification;thirdly, lack of supervision and incentive mechanism in the process of public cultural servicessupply, extremely prefer observable indicator; Fourthly,cultural demand of the resident arebiased toward to low level, also still need to be cultivated; Fifthly, lack of perfect publiccultural service supply and demand docking mechanism.

The author suggest that to improve the performance of public cultural services supplymust be multi-pronged, take various measures, that we can do from three aspects: ensure thesupply of public cultural services, focus attention on and promote the public cultural demand,and build scientific and perfect performance appraisal system, including establish publiccultural financial support system, form multivariate supply mechanism of public culturalservice, strengthen the construction of public cultural services team, nurture and guide thehigher level of public cultural demand, focus on the demand of public culture and increase therate of effective supply, and enhance the effect of public cultural demand expression, buildmultivariate evaluation subject, evaluate performance comprehensively.

In this paper, the innovation lies in: ?making use of hard data and soft data at the sametime to evaluate the performance of public cultural services supply, so it is more close toactual situation and more convincing; ?It is authoritative and scientific that Index evaluationstandard adopt the stipulations in the national or provincial file as far as possible, that indexwhose evaluation standard are not stipulated criteria values or planned value in the file get thestandard value by the combination of vertical comparison and horizontal comparisonmethod,which can play role of rewarding the good and punishing the bad.

Key words: cultural consumption conditions,public culturalservices,performance,docking of supply and demand

目 錄

摘 要

ABSTRACT

1 引言

1.1 研究背景

1.2 研究目的和意義

1.2.1 研究目的

1.2.2 研究意義

1.3 國內外研究現狀

1.3.1 國外研究現狀及評價

1.3.2 國內研究現狀及評價

1.4 論文結構

1.5 研究方法和創新點

1.5.1 研究方法

1.5.2 創新點

2 相關概念界定和理論基礎

2.1 相關概念界定

2.1.1 公共文化服務

2.1.2 公共文化服務供給績效

2.2 理論基礎

2.2.1 公共物品最優提供理論

2.2.2 “政府失靈”理論

2.2.3 新公共管理理論

2.2.4 新公共服務理論

3 公共文化服務供給績效評價指標體系的建構

3.1 公共文化服務供給績效評價的價值取向

3.2 公共文化服務供給績效評價的內容與基本維度

3.2.1 公共文化服務供給績效評價的內容

3.2.2 公共文化服務供給績效評價的基本維度

3.3 公共文化服務供給績效評價選取指標的基本原則

3.4 各類指標的說明

3.4.1 政府投入

3.4.2 運作機制

3.4.3 發展規模

3.4.4 社會參與

3.4.5 公眾滿意度

4 公共文化服務供給績效評價方法

4.1 指標評價標準值的確定

4.2 基本指標評分的方法

4.2.1 定量指標的評分方法

4.2.2 定性指標的評分方法

4.3 指標權重的確定

4.4 評價模型的選擇

5 河北省公共文化服務供給績效分析

5.1 數據的來源與搜集

5.2 河北省公共文化服務供給與需求分析

5.2.1 河北省公共文化服務供給分析

5.2.1.1 公共文化服務政府投入狀況

5.2.1.2 公共文化服務運行機制狀況

5.2.1.3 公共文化服務發展規模狀況

5.2.2 河北省公共文化服務需求分析

5.2.2.1 公共文化需求偏好

5.2.2.2 公共文化服務公眾滿意度

5.3 河北省公共文化服務供給績效評價結果分析

5.3.1 公共文化服務供給績效水平分析

5.3.2 公共文化服務供給低效的原因分析

6 改善河北省公共文化服務供給績效的對策

6.1 保障公共文化服務供給

6.1.1 建立公共文化財政支持制度

6.1.2 形成多方聯動的公共文化供給機制

6.1.3 加強公共文化機構人員隊伍建設

6.2 關注和提升公共文化需求

6.2.1 培育和引導較高層次的公共文化需求

6.2.2 關注公共文化需求，提高有效供給率

6.2.3 增強公共文化需求表達的作用

6.3 構筑科學完善的公共文化服務供給績效評價體系

6.3.1 構建多元評估主體

6.3.2 全面綜合評價績效

結 論

參考文獻

后 記